FREQUENTLY ASKED QUESTIONS

What is your return policy?

All items are final sale and cannot be returned or exchanged under any circumstances. 

All deposits are non-refundable.

Are your products authentic?

Yes, every product is guaranteed authentic.

Where is my order coming from?

All items are shipped from Canada. Any duties and import fees for international orders are the responsibility of the customer. 

How long will it take for my order to arrive?

Local Pickups are usually processed and ready for pickup within 4hrs. 

All orders are processed within 1-2 business days. 

Domestic Canadian customers can expect to receive their purchase within 1-3 business days. 

International customers can expect to receive their purchase within 7-10 business days.

FAQ didn't answer my question.

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