All sales are final. No returns or exchanges will be taken at this time. If you have any questions please contact us info@utopiashop.ca

All products sold are 100% authentic , which allows every customer to buy with confidence without worrying about legitimacy. Due to the nature of our products' exclusivity we ask that all customers verify that their correct option (e.g. size, colour) has been selected prior to checkout. All Preowned products have photos describing the accurate condition of each piece and showcases all flaws with the item if any. Additional information regarding the product can be found in the product description as well. 

If your order is damaged or incorrect, please contact us immediately for our team to evaluate the issue as soon as possible.

A partial/full refund may be automatically processed due to price adjustments, website errors, inventory issues, fraud prevention, etc. Please allow up to 10 business days for refunds to be reflected on your original payment method. 

Any refused shipments are the customers responsibility. The original shipping fee will be non-refundable and a restocking-fee may apply.

Should you receive an incorrect item we will gladly exchange the item for the correct product, provide store credit, or issue a credit to your credit card. Under these circumstances, Utopia will cover all costs involved in returning the merchandise.